Delivery and Returns - Taxes and Duties

Delivery

Free express delivery via DHL on all orders above €350. For orders below €350, there is a €25 delivery charge for express delivery via DHL

Express delivery via DHL will take 2-3 working days. Please note, during public holidays in Greece there will be a 48-hour delay in dispatching your order.

DHL deliveries are made between Monday-Friday, only. This excludes any public holidays.

For non-EU shoppers

Shipments outside of the EU may be subject to import duties and taxes, which are responsibility of the recipient on the delivery by DHL..

Returns

If you are not satisfied with your purchase, you have 15 calendar days from the date you received your order to return it to us for a refund. Send us an email to: customercare@ennymonacostyle.com stating your full name, order number and reason for return. Then, book your complimentary collection via DHL and have your items sent back to us.

Book your free collection online.

Enter your 10-digit waybill number located under the barcode of your printed returns label that appears as “WAYBILL XX XXXX XXXX”. Review your details and select a convenient date and time for collection. Please make sure your items are returned new, unused and with all ENNY MONACO and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you with a €25 delivery cost. This is applicable to orders at any price.

For returns within E.U.

For orders below €350 there is an 15€ shipping charge within Greece,

For orders below €350 there is an 25€ shipping charge for countries within E.U.

For orders below €350 there is an 35€ shipping charge for non E.U. shoppers.

Refunds on the returns

The refund is per order. Your refund will be credited to the original payment method. Please note that refunds can take up to 15 working days to show on your account due to varying processing times between payment providers.

Please note: Ennymonacostyle Online Boutique shall not accept any return of  clothes and shoes that appear to have been worn or damaged, damages resulting from inappropriate packing included.

Returns within Greece would be accepted with in a time period of 7 working days

Returns would be accepted with in a time period of 14 working days. According to our policy  (exeept Greece & E.U. Shoppers) we dont accept returns on sale items.

All shoes shall be tried on, only on a clean and carpeted surface.  The red outsoles of shoes are very fragile. Ennymonacostyle Online Boutique reserves the right to refuse the return of the products, if the products are damaged or have been returned with an apparently damaged outsole. In particular, the red outsole of the shoes is fragile and shall remain unmarked and in its original condition.

** According to our policy  (exeept Greece & E.U. Shoppers) we dont accept returns in Clearance sales periods.

Taxes and Duties for non-EU shoppers

Taxes and duties been calculated by DHL according to your shipping destination.

We ship to your destination on a DDU (Delivery Duty Unpaid) basis. This means that the prices displayed on site are exclusive of all taxes and duties. When your order arrives at Customs, you are responsible for paying all import duties, customs, and local sales taxes.